How fast do you respond to a support ticket?
Most tickets are picked up within 15 minutes during business hours, and critical issues are flagged for immediate attention.
Do you support remote and hybrid teams?
Yes, our monitoring and help-desk support cover laptops and home networks just as well as office equipment.
What happens during onboarding?
We start with a full network and device audit, then move your systems onto our monitoring over an agreed evening or weekend.
Do you offer month-to-month contracts?
Yes, most clients are on rolling monthly agreements, with no long-term lock-in required.