Refund Policy

1. Free trial: no card, no charge

Every new Adyft Ads account starts with a 14-day free trial. We do not ask for card details to start it, and nothing is charged during it or when it ends. If you do not pay, the trial simply ends and your campaigns are paused.

Adyft Reply has a free plan instead of a trial. It costs nothing and has no card on file.

2. When you are charged

You are charged only when you choose a plan, enter your card (or UPI) details and complete the payment yourself. Before every payment, the app shows you this policy and asks you to confirm it.

The moment your payment goes through, your trial ends and your paid plan starts.

• Outside India: plans renew automatically at the end of each month or year until you cancel.
• Adyft Ads in India: each payment covers one month or year. It does not renew by itself; you renew it from Settings → Billing.
• Adyft Reply in India: you approve UPI Autopay or a card mandate once, and the plan renews every month until you cancel.

Payments are processed by Razorpay in India and by Dodo Payments everywhere else. Your bank statement may show their name.

3. Upgrading your Adyft Ads plan

• When you upgrade from the Billing page or the Pricing page, your new plan starts straight away, from the moment you confirm.
• You are never charged twice. The unused days of your current plan are taken off the price, and you pay only the difference. The app shows you the exact amount before you confirm.
• India: a new billing period starts on the day you upgrade.
• Outside India: your billing date stays the same, and you pay the difference for the days left until then.
• Adyft Reply: a plan change starts a new monthly plan as soon as it is paid. The rest of the current month is not credited, and the app tells you this before you confirm.
• Upgrade payments follow the same refund rule as every other payment (section 5).

4. Cancelling

You can cancel at any time from Settings → Billing (Adyft Reply: Your plan → Cancel autopay). Cancelling stops the next payment. You keep your plan until the end of the period you have already paid for, and you are not charged again.

Cancelling does not refund the current period, in full or in part.

5. When we refund

We refund a payment only when your account cannot be connected to Adyft (your Facebook, Instagram, WhatsApp or Google account) and our team cannot fix the problem for you.

To ask for a refund, email [email protected] within 7 days of the payment and tell us what happened. We will try to fix the connection first. If we cannot, we refund the payment to the card or account you paid with.

We do not refund:

• a payment you made yourself and then changed your mind about;
• the rest of a month or year after you cancel;
• ad results, lead numbers or ad spend. Ad spend is paid to Meta or Google, not to Adyft;
• an account Meta or Google has restricted or disabled;
• credits you have bought and used (Reply top-ups, video credits);
• accounts suspended for breaking our Terms of Service.

6. Contact